Appointment information
Booking an appointment
There are different ways to get an appointment with the dentist.
- Call our phone number +372 612 1200 to book, change, cancel an appointment or ask for information. When registering for an appointment, the patient is asked for their personal identification code.
- Fill in the booking request form on our website or send an e-mail to the customer service e-mail address info@hambapol.ee. Filling in the form does not guarantee the requested appointment time.
- Booking requests are answered by e-mail within 24 hours of receiving the letter.
- At the clinic, you can register for an appointment with our customer service.
Attention!
If for any reason you are unable to attend your scheduled appointment, please notify us at your earliest convenience.
SMS notification
A message with a reminder of the appointment time is sent to the mobile number provided by the patient two days before the scheduled appointment. Automatic SMS notification is sent if the patient has given their consent. SMS notification is free of charge.
Coming to the appointment
When coming to the dentist’s appointment, please bring an identity document (ID card, passport or driver’s license) with you. If the appointment is for a child, a document with their personal identification code (student card, European health insurance card) is required.
It is recommended to arrive 10 minutes before the scheduled appointment time and come to the customer service desk.
Payment for services
Payment for dental services must be made at the customer service desk immediately after the visit.
Services can be paid for both in cash and by bank card.
We issue bank transfer invoices only by agreement with the doctor.
The appointment fee must be paid at the customer service desk prior to the dentist’s appointment. For more detailed information about the appointment fee, please refer to this link.
In the case of first aid appointment, the advance payment is 50 euros for patients from the age of 19. The amount is offset against the treatment cost on the same day after the appointment. The additional amount should be paid at the reception after the visit. The overpaid amount is returned to the patient.
The clinic will transfer outstanding financial obligations to a debt collection agency. Services will not be provided for scheduled healthcare until the patient's debts are settled.
You can read more about hire-purchase options here (LHV) and here (MediCredit).
Thanking the staff
The greatest gratitude for our staff is the sincere words of gratitude from the patient. If you want to thank a clinic employee, you can submit a statement of gratitude on the feedback form (in customer service) or via our website.
Since it is our job to treat patients, we do not think it is right or appropriate to accept gifts.
We are very grateful for each and every appreciation and kind words.