Requesting medical records

SA Tallinna Hambakliinik (hereinafter Dental Clinic) documents the health services provided to the patient. When documenting the provision of health services, it is mandatory to use the classifications, lists, address data and health information system standards of the state information system.

When dental services are provided, a dental record is prepared for each patient to whom dental care is provided. The dental record is kept for at least 110 years after the birth of the patient. In addition to the dental record, the dental clinic keeps X-ray images, photos of the patient’s dentition, contracts for the provision of health services, treatment invoices and other relevant documents related to the provision of dental services to the patient. These documents are called the medical records.Patients can access their medical records through the health portal at terviseportaal.ee .

The patient has the right to submit an application to receive extracts and/or copies of the medical file.The application must be submitted signed (both handwritten signature and digital signature are accepted). You can find the application form in this section.

According to the principles of personal data protection, we can issue the patient’s medical file to:

• • The patient themselves
  • The patient’s legal representative,whose authority the dental clinic can verify (e.g., birth certificate, court decision, etc.)
  • A person authorised by the patient – with a simple written authorisation, the patient designates a trusted person to whom their medical records may be released; the authorisation must include the patient’s signature
  • An institution or individualwith a legal right to access the records under the law

The application can also be submitted to our customer service on site. To do this, please bring your identity document with you.

Based on an application submitted electronically, we send an extract and/or copy of the medical file encrypted to the patient’s e-mail address. To open an encrypted document, you need valid ID card certificates and PIN1. You can find more information about using the ID card on the website www.id.ee.

Please send applications to be submitted electronically to the e-mail address info@hambapol.eeYour application will be reviewed within five working days after receiving thereof.