{"id":1574,"date":"2025-02-06T17:00:59","date_gmt":"2025-02-06T15:00:59","guid":{"rendered":"https:\/\/hambapol.ee\/?page_id=1574"},"modified":"2026-03-16T11:24:00","modified_gmt":"2026-03-16T09:24:00","slug":"tagasiside-andmine","status":"publish","type":"page","link":"https:\/\/hambapol.ee\/en\/tagasiside-andmine\/","title":{"rendered":"Providing Feedback"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1574\" class=\"elementor elementor-1574\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44adb0a e-flex e-con-boxed e-con e-parent\" data-id=\"44adb0a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce75193 elementor-widget elementor-widget-heading\" data-id=\"ce75193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Feedback \u2013 your contribution to our service quality<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2253bb5 elementor-widget elementor-widget-heading\" data-id=\"2253bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Every patient\u2019s experience matters.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-963df1a e-flex e-con-boxed e-con e-parent\" data-id=\"963df1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9c4497 elementor-widget elementor-widget-heading\" data-id=\"b9c4497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A patient of Tallinna Hambakliinik can provide feedback regarding:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac4b88 elementor-widget elementor-widget-text-editor\" data-id=\"6ac4b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li>the medical service provided to them,<\/li><li>a personal medical device made for them (dental prosthesis, orthodontic appliance, aligner, etc.),<\/li><li>the behaviour of medical or other personnel,<\/li><li>patient safety incident.<\/li><\/ul><\/li><\/ul><p>Tallinna Hambakliinik only processes feedback submitted in writing via email at <a href=\"mailto:tagasiside@hambapol.ee\" target=\"_blank\" rel=\"noopener\">tagasiside@hambapol.ee<\/a> .<\/p><p>Patients has the right and option to turn to other appropriate institutions.<\/p><p>If you are not satisfied with the conditions of the clinic or the behaviour of the staff, please give us feedback first. To do this, you can also fill in the form on site. The mailbox for statements and suggestions is located in the lobby of the dental clinic, next to the cloakroom.<\/p><p>When submitting a written statement, it must be clearly and comprehensibly formulated and contain the patient\u2019s given name and surname, personal identification code and contact details.<\/p><p>The feedback provider will receive a written response within 30 business days from the date the complaint is registered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac8a1d0 e-flex e-con-boxed e-con e-parent\" data-id=\"ac8a1d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c699b8 elementor-widget elementor-widget-heading\" data-id=\"2c699b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A patient safety incident<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3d087 elementor-widget elementor-widget-text-editor\" data-id=\"ba3d087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A patient safety incident is reported using the <a href=\"mailto:tagasiside@hambapol.ee\" target=\"_blank\" rel=\"noopener\">tagasiside@hambapol.ee<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca583b5 e-flex e-con-boxed e-con e-parent\" data-id=\"ca583b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b141a elementor-widget elementor-widget-heading\" data-id=\"c5b141a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback is not responded to in the event of:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c82a5 elementor-widget elementor-widget-text-editor\" data-id=\"26c82a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li>a repeated appeal, which has already been thoroughly answered by the clinic;<\/li><li>personal threats and insults about clinic staff;<\/li><li>the purpose of patient feedback is unclear to the clinic.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c258093 e-flex e-con-boxed e-con e-parent\" data-id=\"c258093\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e99f7ec elementor-widget elementor-widget-heading\" data-id=\"e99f7ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Patient liability insurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-544ac43 elementor-widget elementor-widget-text-editor\" data-id=\"544ac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with the Law on Mandatory Liability Insurance for Healthcare Service Providers, Tallinna Hambakliinik has concluded a mandatory liability insurance contract. The insurer is <strong>Lloyd\u2019s Insurance Company S.A.<\/strong>\u00a0<br \/>The insurance coverage period is <strong>21.11.2025-20.11.2026<\/strong>.<\/p><p>Sum insured: \u20ac3,000,000 per insurance period, up to \u20ac300,000 per insured event, and up to \u20ac100,000 per claimant.\nFor non-material damage, the sum insured is up to \u20ac100,000 per insured event and up to \u20ac30,000 per claimant.<\/p><p><strong>Filing a claim:<\/strong> <a href=\"https:\/\/medmal.ee\/kahjuteated\/\">www.medmal.ee\/kahjuteated<br \/><\/a>After submitting a claim, a claims handler authorized by the insurer will contact you. <\/p><p>The patient has recourse to the court to resolve disputes arising on the basis of the contract for the provision of health services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3005ab1 elementor-widget elementor-widget-heading\" data-id=\"3005ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact details of institutions that can be contacted<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf525e9 elementor-widget elementor-widget-text-editor\" data-id=\"bf525e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>AS Tallinna Hambakliinik<\/strong> (health service provider)<br \/>Toompuiestee 4b, 10142 Tallinn <br \/>Telefon +372 612 1200 <br \/>E-mail <a href=\"mailto:hambapol@hambapol.ee\">hambapol@hambapol.ee<\/a><\/p><p><strong>The Health Insurance Fund<\/strong> (monitors the performance of the contract between the Health Insurance Fund and the health service provider)<br \/>Lastekodu 48, 10113 Tallinn <br \/>Information phone number: 16 363 <br \/>E-mail <a href=\"mailto:info@tervisekassa.ee\">info@tervisekassa.ee<\/a><\/p><p><strong>Health Board<\/strong> (monitors and assesses the adequacy of provision of health services, i.e. compliance with legislation)<br \/>Paldiski mnt 81, 10617 Tallinn <br \/>E-mail <a href=\"mailto:kesk@terviseamet.ee\">kesk@terviseamet.ee<\/a><\/p><p><strong>Estonian Representative Association of Patients<\/strong> (organisation for the protection of the interests of consumers of social and health services)<br \/>Kaupmehe 14, 10114 Tallinn <br \/>Telefon 656 6429 <br \/>E-mail <a href=\"mailto:epey@epey.ee\">epey@epey.ee<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tagasiside \u2013 Sinu panus meie teenuste kvaliteeti Iga patsiendi kogemus loeb. Tallinna Hambakliiniku patsiendil on v\u00f5imalik anda tagasisidet seoses: talle osutatud raviteenusega, talle valmistatud isikliku meditsiiniseadmega (hambaprotees, ortodontiline aparaat, kape vm), meditsiini- v\u00f5i muu personali k\u00e4itumisega, patsiendiohutusjuhtumiga. Hambakliinik v\u00f5tab menetlusse \u00fcksnes kirjalikult kliiniku meiliaadressil tagasiside@hambapol.ee esitatud tagasisidet. Patsientidel on \u00f5igus ja v\u00f5imalus p\u00f6\u00f6rduda ka teiste [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":602,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1574","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Tallinna Hambakliinik<\/title>\n<meta name=\"description\" content=\"Tagasiside \u2013 Sinu panus meie teenuste kvaliteeti Iga patsiendi kogemus loeb. 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